Refund Policy

Last updated: 5/24/2025

We want you to be happy with your purchase! However, due to the nature of some of our products, we follow certain health and safety guidelines regarding returns and refunds.

📦 Returns & Exchanges

Because we sell health-related consumables (like spirulina and protein powder), we do not accept returns on opened or used products for hygiene and safety reasons.

We only accept returns if:

• The item you received was damaged, defective, or incorrect

• You notify us within 48 hours of receiving the order

🔁 How to Request a Return

To report an issue:

1. Contact us at spirulinaandmore@gmail.com OR message us on WhatsApp with:

   • Your order number

   • A photo of the damaged or incorrect item

2. We’ll review your request and confirm if your return is eligible.

3. If approved, we’ll arrange a replacement or refund, depending on the situation.

💸 Refunds

• If a return is approved and we cannot offer a replacement, we will issue a refund to your original payment method (if prepaid), or cancel the Cash on Delivery order.

• Refunds are processed within 5–7 business days of approval.

❌ Non-Returnable Items

• Opened or used products

• Health and supplement items (unless defective or incorrect)

• Items returned without prior contact or after 48 hours

📍 Service Area for Returns

We only handle returns and refunds for orders delivered within Islamabad, Rawalpindi, and nearby areas.

📬 Need Help?

Email us at spirulinaandmore@gmail.com
Or message us at: 03344205988 or 03327617616